In your email dated 2002-10-18 16:44:00, your wrote:=======
Hi Paul, I am still having problems with the 3310 units with the extra hand set (4 units) and the 368 unit with the same problem. All options work except for incoming calls. I believe that there is something that was not set properly at the factory. My partner has extensive education in electronics and we have tested everything we can think of. Unless there is a factory setting that needs to be adjusted, then we have 5 base units that will not answer incoming calls and large amount of batteries for the 368 units that will not hold a charge. Can you please advise me on how we can get these units working or have the faulty parts replaced. Thanks Tony

Baotong Electronics wrote: Hello! Dear Tony, I am very sorry for my late reply due to i have been out for business. Sorry for that when you got our phones, you meet so many troubles. Regard the battery which you make a photo, our engineers confirm that this battery has been defectived due to short operating. our suggestion is that when you want to charge the battery, please take the whole handset with battery into the charger to charge the battery, that would be better. About the defective Delta 458 base, please do the following procedure first: please unplug the base power supply first, and then holding [CHECK] button on base for 30 seconds after plug the base power until there is sound emitted from base unit. After you heard the sound, please reprogram the handset according to the manual. Regard all the 3310T(with extra handsets) can not receive incoimg call, it seems that imposible. "incoming call" means out phone coming? or intercom? Please see attached to reset the ID code again. If any question, please feel free to contact me. TKS & B.RGDS Sincerely yours,Paul

Hello Paul The picture of the battery shows corrossion. This would be due to either moisture or age or both, not improper charging. After I charged the first battery for 12 hours and discovered that I could only get about 5 minutes of usage, I charged all of the other batteries for 12 hours and most of the batteries would not hold a charge. I have since worked on trying to figure out what the problem is. I have determined that the charging base does not provide enough power to the batteries. This is probably because the batteries are old and will not charge with a slow charging base. I set up a fast charging system for one battery and was able to charge it to last longer. This doesn't help solve the problem but it indicates that there is definately a problem with the batteries or the charging bases or both. Perhaps I can return these phones for the BT 368 units? The proforma indicates that we ordered 10 sets of the BT 368 Big base, but we received the Delta units. I tried to follow the instructions that you sent for the pt3310, however it doesn't work. I really have to get the battery issue solved as soon as possible. I cannot sell these phones as is. We need to either replace all of the batteries for ones that are pre-tested at your factory or return these units for the 368 units. I have tried to solve the problem here but I have no way to fix the problem. Can you suggest a solution that will expedite our ability to begin marketing and selling these phones? Thanks. Best regards, Tony

Baotong Electronics wrote: Hello! Dear Tony, Thanks for your email dated 2002-10-24. Regard the defective battery, to be frank, I really don't know what you mean " set up a fast and slow charging system",in our desktop charger, we have not this function. So, would you please directly plug the desktop charger into the power socket, and placle the whole handset with battery on the desktop. please see attaehed: charging way.jpg Regard the PT3310 with extra handset: please note that for PT3310 extra handset, it can not equip with any any base unit (not as same as delta 458). For each set PT3310, they have same Serial number. please see attached:base and handset no.jpg, base unit sticker number is 100812, handset 1 sticker number is 100812, annother handset sticker number also is 100812.(i did not make a photo) So, these 2 handset and this base unit is composed of 1 full set. In a shot words, the handset which Serial numer is 100813 can not equip with the base unit which serial number is 100812. In reseting ID code instruction, step 2: key in "329#", please see attached picture 329#.jpg Hope this time you can solve your problem! TKS & B.RGDS Sincerely yours,Paul

In your email dated 2002-10-25 11:40:00, your wrote:======= Hello Paul. I followed the instructions regarding the PT3310 for resetting. This did not solve the (incoming call) problem. There are no problems with the hand sets or the functions and features of these phones except that the base will not accept calls from other people. I can call out and page the phones successfully, however the base only rings for one second when someone tries to call me from another standard phone. The problem is with the base units that come with two phones. My business partner is an electronics technician and he built the fast charging system that we used to charge a battery for the delta. It worked successfully. Since that battery could be charged, we will charge all of the batteries again for 48 hours using the charging bases that come with the phones and record the mA data with our equipment. I am hoping that once the batteries are fully cycled (charged one time and discharged), that they will become easier to charge and work properly with the charging bases. I realize that you may have customers that are not clear on how to properly charge batteries, but I assure you that we have followed the instructions accurately. I will let you know if we are able to get the batteries fully charged and provide to you our data. This will take a few days. In the mean time can you see if there is some way to reset the PT3310 double phone units so that they will ring. Tony

baotong@public.qz.fj.cn> wrote: Hello! Dear Tony Thanks for your email dated 2002-10-25. Now, i fully undersand the problem of PT3310 with extra handset you mentioned. For PT3310, when there is call coming, the base only ring one second, then base unit will stop ring and transmit to the handset, after 3-4 seconds, both handset will ring. Then you can press anykey in the handset to answer the call. So, when there is call coming, base only ring one second, this is normal. PT3310 is different from DE458, when call coming,DE458 base will ring until the handset answer the call. For 3310 base and DE458 base both can not accept calls from other people. The resetting code is only for when intercom is not available.for example,when base page the handset, but handset can not ring, now you should reset the ID code between base and handset. Regard the battery, our engineer has test battery, and testing result is good. so we don't know why you can not charge it. But any way, we waiting for your final testing result. TKS & B.RGDS Sincerely yours, Paul

Hi Paul, I charged 3 phones for 12 hours and 3 phones for 24 hours and 3 phones for 48 hours and I can not get them to work for more than 5 minutes. I will provide the data later as I did not hook the data recorder up to the phones for this test. I am certain that I will not be able to make the delta phones work. The 4 PT3310 units with two phones will not connect to an in coming call regardless of how long I wait for the hand sets to ring. (Other functions work properly) Can we return the non-functioning units and exchange them? I will provide the data on the battery charging. From our tests, so far, it looks like the charging base for the delta puts out 4 mA at the start of charging and reduces to 2 mA before charging completes. We are re-testing to get a 12-hour charging profile to send to you, but considering that the batteries are 600 mA, I don't think that we will succeed in getting them charged with the supplied charging bases. Perhaps there is an issue with the difference in North American power supply. I am at a loss on how to resolve these problems. Please let me know what our options are. Tony

Hello! Dear Tony Thanks for your email dated 2002-10-26.You order 5 PCS DE458 handset and 10 sets DE458, that means total there are 30 PCS batteries, it seems that these 30 PCS batteries are all defective, we really can not believe that! would you please use our original charger to charge it again, do not set it slow and fast charge system. Second, for all 4 sets PT3310 with extra handset are defective, our engineers say that it is impossible. our reason is that: base can page handset, handset also can page base. handset can make a phone call.and every function is good except that they can not receive a phone call. does it means that when there is phone came in,the handet can not ring?? But when the base page the handset, the handset can ring? When you test the phone ,please do not connect PT3310 with the PBX. If connect PT3310 with the PBX, when there is external phone come in, both handsets CAN NOT RING. So plese directly plug the external phone in the PT3310, and then test it again.TKS & B.RGDS Sincerely yours, Paul

A year later this email arrived soliciting business from old customers.

dear tony If you have lost contact with our company for some time. We hope this letter can make us a chance to corporate again and be kept in your file of the supplier. If any of your customer are interested in any of our products, please do not hesitate to ask for any information . We wish to establish friendly business relations with you to enjoy a share of mutually profitable business. As you mentioned in the mail that your houour company are interested in the Cordless phone. Here we do hope to have a chance to be your supplier with our reliable quality and warm service.Our factory is one of the biggest that dealing specially with the produce and export of long range cordless phone, and we also produce walkie-talkie and digital satellite receiver. Pls take a time visit our website to see more detail. Each product has detail when you point at the picture. http://baotong.en.alibaba.com http://www.asia.globalsources.com/baotong.com http://www.powertone.com.cn/Powertone/index.htm

For bulk order, we will offer you best price. Enclosed is some detail to help you get general idea with our product. And if you ask for , i will send you the package detail and color box. our quote is in FOB price.one month for order . if you want to take sample that will arrived in one week by DHL.We look forward to a long-lasting & healthy business relationship! and thank you very much for taking time in reading this mail. have a nice day! Yours faithfully Overseas Marketing Dept. Miss Olive Lv :-) http://baotong.en.alibaba.com http://www.asia.globalsources.com/baotong.co http://www.powertone.com.cn/Powertone/index.htm Mobile: 86(0) 13799226428 Tel: +86-595-2158601 / 2102875 Fax: +86-595-2103449 Add: baotong building , yungu industrial district, quanzhou, fujian, China Fujian Baotong Electronics Co., Ltd.Date: Thu, 12 Aug 2004 14:5:7 +0800

Olive I ordered 10 sets of BT368 (big base) with 5 extra hand sets, 2 sets of PT6150en with car kit, 4 sets of PT3310 and 4 sets of PT3310(T) – Invoice number is unclear (BT20TM0P10). NONE OF these phones work. This has caused me problems, financial and otherwise, with my sales reps. I have repeatedly requested replacement parts from Paul. I have sent two packages of internal electronics boards and chargers as requested by Paul, for your testing. I will not wait any longer for this problem to be remedied. I am looking for the replacements. This issue has dragged on for a year with your company. Regard, Tony

olive <baotongolive@tom.com> wrote: dear tony, i am difficult to find a way to solute the problem yet. and for everyday is so busy .so donot give you email . sorry for that .and it is really a big and headache problem. can you give me some advice of how you think that ? olive

Olive, It is nice to see that you are approaching this problem with an honest email. Of the 20 phones and extra parts that I ordered there is a 75 % defective rate or a $3750 loss. This is more than unlucky. This was a shipment of faulty phones made in error or with dishonest intentions by a representative of your company. I would suggest to you that resolving this issue would be more profitable than forgoing this opportunity to establish a mutually beneficial relationship. Your company has a decision to make. If you choose to ignore this problem of quality and customer satisfaction, your other products will suffer the reputation of the preceding defective products. This makes no economic sense. I would prefer a clear and final answer. I cannot resolve this issue for you. Regards, Tony

Dear tony, i donot know why those items work so bad .we sincerely hope you can understand us. for we really try to be a good factory .and give customer good product and good service.but maybe for some ignor in testing again or make careful package. that cause some problem . so here do hope you forget that things and give us a hand in that .and i wish you there everything is better and better. actually our product in the frequency that not allowed used in ca and usa .but i sell many sample to customer there also . and i test sample before sent out and try to avoid any mistake .so it is quite peace now ..i donot get complain much except that sometimes donot get good distance for not make outdoor antenna correctly ..i write this letter to you .sorry for having caused you a lot of trouble and unhappy mood. and hope to continue the friendship .wheather have business together or not . just want to make it clear that we are not on purpose to make that mistake .but that did happen.so very sorry for that again hope all the best!! olive

And it just keeps getting better with yet another painful reminder. You would think that they would see the economics of the situation and just deal with it. On the other hand it certainly shows how little customer service means to them and how strict they are with returns.

Date: Tue, 09 May 2006 11:51:49 +0800
From: "Tony Xu" <robbetxu@public.qz.fj.cn> Add to Address Book Add Mobile Alert
Subject: randomchoices.com
To: "catmaltj" <catmaltj@yahoo.ca>
Dear Mr.Tony,

Greetings!

I am Tony Xu, sales manager of Fujian Baotong Electronic Co.,Ltd. in China. Recently I found a website made by you call: http://randomchoices.com/ from yahoo search and read it very carefully. Since I just come to this company for one year, I didn't much know about the business you done with Baotong before. But as now I am responsible for selling the telecom products, I think I am liable to write to you for settle this problem. Firstly, I should express our apology for all the problems you done with our company before. As it has already happened almost three years and almost all the staffs at our company who contacted with you before has left our company, It is hard to check by them what happened at that time. Anyway, as a supplier, I think to satisfy customers is always in the right way. Secondly, since your website has putted into yahoo seach for more than one year, it has suffered our company's reputation very deeply.

Date: Tue, 9 May 2006 21:38:30 -0700 (PDT)
From: "Tony" <catmaltj@yahoo.ca> Add to Address Book Add Mobile Alert
Subject: Re: randomchoices.com
To: "Tony Xu" <robbetxu@public.qz.fj.cn>

Dear Mr. Tony Xu,

Thank you for your email. My intention was to deal with this problem internally, through Baotong. I alerted your company to see if we could resolve the problem before posting the website. I contacted Baotong many times after the website was posted, but I never heard back. I had a large territory to service with your phones, but the faulty phones you sent to me hurt my reputation with my customers and negatively impacted my entire business. I would be willing to settling the issue in a fair and equitable manner. If you agree to refund my actual expenses, I will remove the website. Considering these are only my actual expenses, I am not willing to settle for less.

EXPENSES:
USD $5000 plus interest for the phones/shipping
USD $500 plus interest for the cost of running the website.

I will immediately remove the website content in the interim, if you can email me a commitment to this refund. Although I would prefer to keep my domain name, randomchoices, for other purposes, you may purchase it entirely for an additional $1000 USD. Regardless of your choice, all Baotong content will be removed upon agreement. I am in central Canada. I have been through three house moves and I have transferred for business many times. It would be very difficult, but not impossible, to get the phones back to you. At this point, I doubt that it is worth the time, trouble or money to ship them back to China, since you already have many of the problematic circuit boards that I sent to Baotong for testing and replacement purposes. I believe that this is a very fair resolution. I wish you the best at Baotong and I look forward to your reply.

Sincerely,
Tony

I never heard back from the new sales manager.

BUYER BEWARE!

Kirisun is Baotong's Brother site Email: kirisun@kirisun.com Bldg. H-2 East Industrial Zone of Overseas Chinese Town Nanshan Dist., Shenzhen,Guangdong, China Tel:0755-2693 1798 / 26931376 Fax:0755-26922498

Key Contact:
Mr Fu, Wenliang
General Manager and Director
baotong@asiansources.com
Email: baotong@public.qz.fj.cn
Homepage: asiansources.com/baotong.co
Other Homepage Address: powertone.com.cn

Fujian Baotong Electronics Co Ltd
Donghai Yungu Industrial Zone
Fengze District
Quanzhou, Fujian
China (mainland) 362000
Tel: (86 595) 22158602 / (86 595) 22158601
Fax: (86 595) 22103449
Other Homepage Address: http://www.baotong.cc